Terms and Conditions & refund policy

Please check our website for opening times.

Tickets cannot be used in conjunction with any other offers or events being run by the sanctuary unless expressly noted.

Children under the age of three go FREE.

Children between the ages of three and fourteen are eligible for a childs ticket.

Children up to and including the age of 16 must be accompanied by an adult.

Proof of age and/or carer status will be required upon entry for students, seniors and disabled guests. One carer is admitted free for every paying guest with a disability.

Island residents are required to bring a utility bill or driving license for proof of address.

The Wildheart Trust is unable to give refunds or exchanges for tickets bought online or at the admission desk. Tickets are valid only for the date they are booked and cannot be transferred to another date.

We cannot refund tickets for the reason of adverse weather conditions. Use of the ticket implies agreement with our sanctuary guidelines. The ticket remains the property of The Wildheart Trust and is not for re-sale and is non-refundable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time.

We always endeavor to ensure that as many exhibits as possible are available for view by visitors. We may, however, without any prior notice and, without refund or compensation, change the opening hours of the sanctuary, close the sanctuary or any part of it temporarily, remove some animals from show to the public, restrict the number of visitors having access to the sanctuary and/or suspend or cancel any attraction or entertainment due to, without limitation, capacity, adverse weather conditions to ensure the safety, security of our animals, our visitors, employees.

The Wildheart Trust is a registered charity. Our missions is To rescue animals and optimise their power as ambassadors to help us campaign for positive change.