Wildheart Animal Sanctuary Ticket Portal

Privacy Policy

Wildheart Animal Sanctuary Privacy Policy

Privacy Policy 
What information do we collect? The Wildheart Trust collects information from you to enable us to provide you with the goods and services you ask for. This may include your name, address, telephone, email address, credit or other payment card details. The Wildheart Trust does not retain payment card details following completion of a transaction. If any of the information you have provided changes at any time or appears to be incorrect, please let The Wildheart Trust know by sending an email to: [email protected]
The Wildheart Trust will use the information you enter into the website only for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails that link to such forms. 
Whenever The Wildheart Trust asks you for information about yourself you may, by ticking the relevant box, opt-out of receiving other communications. In addition, whenever you receive other communications by email you will be told how to opt-out of being updated by email in the future. If you choose to opt-out of being updated as described above The Wildheart Trust will cease all such future disclosure of data. 
In no circumstances will The Wildheart Trust collect any data that is not directly related to the use of this website so, for example, we will not record other sites that you have visited. 
Third Parties The Wildheart Trust will not provide any of the personal information you give to us to any third party for any purpose unconnected with a transaction you initiate, except with your prior express consent. 
How we collect data about your use of this website The Wildheart Trust tries to ensure that our website offers visitors an enjoyable experience. To help us achieve this goal, The Wildheart Trust, and our appointed agency, may collect anonymous information about your use of this website, and your reading of the newsletter from cookies, and or, by the use of pixel tags. Cookies are small data files that are sent to your browser and pixel tags are used to read such cookies. Most internet browsers automatically accept cookies but you can delete existing cookies from your browser and, by editing your internet browser options, choose not to receive cookies in future. Please note that if you do opt to reject cookies, any personalised functionality of this website, for example the shop, will not operate correctly. 
Security The Wildheart Trust is committed to the security of your personal information and we have security procedures in place to protect the loss, misuse, or alteration of information under our control. 

How Do We Use Your Personal Data Under the GDPR we must always have a lawful basis for using your personal data. This lawful basis may be because the data is necessary for performance of a contract with you, because you have consented to our use of your data, or because it is in our legitimate business interests to use it. We will use your data for the following purposes: 
• To respond to any enquiries you submit via email, telephone or a form on our website. • To supply our products and services when you place an order. Your personal details are required for us to entered into a contract with you. • To contact you with any questions about your order, to confirm your order details, and to follow up after your order has been despatched. • To email you news and offers that you have opted in to. Each of these emails contains an unsubscribe link which you may click at any time to opt-out of future emails. • To track (using unique identifiers in cookies) visitor behaviour on our website. Your IP address is anonymised and no personally identifiable information is stored unless you contact us through the website. Further information can be found in our cookie policy. 
For How Long Do We Keep Your Personal Data? The length of time we keep your personal data will vary depending on the purpose for which it was collected: 
• Where you have contact us but not placed an order, your data will be kept for 2 years after the last date of contact. • Where you have placed an order with us, your data will be kept for 7 years after your last order or 2 years after the last date of contact, whichever is later. • Where you have signed up to our email mailing list via our website we’ll keep your data whilst you keep opening our emails. Any address on the list which doesn’t open a message for 2 years will be removed. Each email newsletter we send will include an unsubscribe link so you can instantly remove yourself at any time. 
How and Where Do We Store or Transfer Your Personal Data? We store your data on our servers in the UK except for the email mailing list with is stored using Mailchimp in the United States of America. 
How Can You Access Your Personal Data? You can contact us to request details and a copy of any personal data we hold. This is called a “subject access request”. You can do this using the contact details below. 
There is normally no charge for a subject access request, though if your request is “manifestly unfounded or excessive” (such as making repetitive requests) a fee may be charged to cover our administration costs. 

How Can You Contact Us? If you have any questions about how we collect, use, or store your personal data please contact us using any of the following details: 
Email: [email protected] 
Telephone: 01983 403883 
Wildheart Animal Sanctuary, Yaverland Road, Sandown, Isle of Wight, PO36 8QB 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Wildheart Animal Sanctuary. References to "our Website" or "the Website" are to wildheartanimalsanctuary.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
  6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.



Expiration Time


Shopping Basket


24 minutes

This cookie is used to keep track of what items are in a user's shopping basket.

Cookie Consent


1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics


2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data


24 hours


1 minute

Microsoft Clarity


1 year

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website.
Read Microsoft Clarity's Cookie Overview and Data Retention Policy.


1 year


1 year


1 year


1 year


1 year


1 year

New Relic


1 year

This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Wildheart Animal Sanctuary
Isle of Wight Zoo, Yaverland Road. Sandown. Isle of Wight
PO36 8QB

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

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